Question 1

How is Bonsall different from a vacation rental?

Accepted Answer

Bonsall is a private hospitality brand. Every residence is designed, hosted, and serviced by us directly — with a concierge on standby for every stay.

Question 2

Can I book directly, without Airbnb?

Accepted Answer

Yes. All Bonsall reservations are best booked directly through this site, and direct bookings include preferred rates and full concierge access.

Question 3

What is the cancellation policy?

Accepted Answer

Full refund within 14 days of booking, and 50% refund up to 30 days prior to arrival. We extend special arrangements for executive groups and wedding parties.

Question 4

Do you allow events?

Accepted Answer

Small, hosted gatherings are welcome with prior approval. Larger events are reviewed on a case-by-case basis to protect the residence and your stay.

Question 5

Is parking available?

Accepted Answer

Each residence includes garage parking, and additional spaces can be arranged via the concierge.

Question 6

Are pets welcome?

Accepted Answer

Considered on request, with a refundable pet deposit.

Question 7

What's included in the rate?

Accepted Answer

Premium linens, full kitchen access, ultra-fast Wi-Fi, smart-home controls, garage parking, and 24/7 concierge. Optional experiences are added at the time of booking.

Question 8

How do I arrive?

Accepted Answer

We send arrival instructions 72 hours prior, with smart-key access, garage codes, and your concierge's direct line.

Quietly answered.